Return & Refund Policy
Returns & Refunds Policy – Haus of Arnold Munene
At Haus of Arnold Munene, we take pride in delivering high-quality products and ensuring customer satisfaction. However, we understand that sometimes things may not go as planned. Please review our return and refund policy below.
Returns & Exchanges
We have a no-return, no-exchange policy for most of our products due to their nature. However, we offer replacements or refunds in cases where an item arrives damaged, defective, or incorrect due to our error.
If you receive a damaged or defective item, please contact us within 7 days of delivery at arnoldmunene@hausofarnoldmunene.shop / intiate a live chat with:
- A clear photo of the damaged or defective product
- Your order number and details
- A brief description of the issue
Once we verify the issue, we will either send you a replacement or offer a refund.
Non-Returnable Items
We do not accept returns or exchanges on the following:
- Digital products (e-books, online courses, etc.)
- Personalized or custom-made items
Refunds
Refunds are issued only in cases of damaged, defective, or incorrect items. If approved, your refund will be processed within 5-10 business days to your original payment method. Shipping fees are non-refundable unless the error was on our part.
Order Cancellations
Orders can only be canceled within 24 hours of purchase if they have not yet been processed. Once processing has begun, cancellations are not allowed.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as "delivered" by the carrier. Please ensure that you provide a secure delivery address. If your package is missing, we recommend contacting your local courier for assistance.
Contact Us
For any return or refund inquiries, please reach out to us at arnoldmunene@hausofarnoldmunene.shop / initiate a live chat.We are happy to assist you.