FAQs

Frequently Asked Questions (FAQ) – Haus Of Arnold Munene

 

Welcome to the Haus Of Arnold Munene FAQ section! Below, you'll find answers to the most common questions to help you navigate our website with ease. If you need further assistance, feel free to contact us at arnoldmunene@hausofarnoldmunene.shop

1. What is Haus Of Arnold Munene?

Haus Of Arnold Munene is a premium platform offering self-development books, LGBTQ+ advocacy content and more. Our mission is to empower individuals through knowledge, confidence, and inclusivity.

2. How do I place an order on the website?

Simply browse our collection, add items to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your purchase.

3. Do I need an account to make a purchase?

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.

4. What payment methods do you accept?

We accept Visa, Mastercard, Google Pay, M-Pesa, and other secure payment options. For more details, visit our Payment Policy page.

5. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery status.

6. How long does shipping take?

Shipping times vary based on your location. Typically:

  • Kenya: 1-3 business days
  • International: 5-9 business days
    For more details, check our Shipping Policy.

7. Do you offer international shipping?

Yes! We ship worldwide. Shipping fees and times vary based on location.

8. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within 12 hours of purchase. After this, they are processed for shipping.

9. What is your return policy?

We offer a 7-day return policy for defective or incorrect items. Items must be unused and in original packaging. See our Returns Policy for more details.

10. Do you offer refunds?

Yes! Refunds are issued for qualifying returns. If eligible, you’ll receive your refund via the original payment method within 7-10 business days.

11. What if my package is lost or delayed?

If your order is delayed or lost, contact us at arnoldmunene@hausofarnoldmunene.shop or initiate a live chat for assistance.

12. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to get exclusive discounts, promo codes, and early access to new products.

13. How can I contact customer support?

You can reach us via email at arnoldmunene@hausofarnoldmunene.shop or through our Contact Us page.

14. Do you have a physical store?

Currently, we operate online only. However, we occasionally host pop-up shops and events.

15. How can I collaborate with Haus Of Arnold Munene?

We welcome partnerships! If you’re interested in working with us, email us at arnoldmunene@hausofarnoldmunene.shop .

16. How do I subscribe to your newsletter?

Scroll to the bottom of our homepage and enter your email to subscribe to updates and special offers.

17. Can I gift a product to someone?

Yes! During checkout, enter the recipient’s shipping address, and we’ll send the package directly to them.

18. Do you sell digital products?

Yes, we offer e-books and other digital content. These are available for download immediately after purchase.

19. How do I reset my password?

Go to the login page, click on "Forgot Password," and follow the steps to reset it.

20. Is my personal information secure?

Absolutely! We use SSL encryption and comply with data protection laws to ensure your privacy. Read our Privacy Policy for more details.

Still have questions? Contact us at arnoldmunene@hausofarnoldmunene.shop , and we'll be happy to assist you! 😊